Administrative Specialist II​/Driver Services Specialist III

Do you enjoy data analysis and research? Are you self-motivated and driven? If so, the Department of Motor Vehicles may have a position for you as a Driver Services Specialist. The team at the DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Driver Services / Data Quality Helpdesk Unit, at SCDMV Headquarters in Blythewood, SC.

• Update and add customers' Driver’s License, Beginner Permit, or Identification Card details in the database to accurately reflect their Driver Record. Ensure that all customer transactions are updated in accordance with DMV policies and procedures. Address customer requests within thirty minutes for DMV Field Office personnel and notify Customer Service Representatives of transactions that may require further information for processing.
• Merge individual customer numbers within the database and add alerts for each customer number. Rebuild the customers' driver record from Legacy that were not migrated to the new database, or eliminate the drivers’ records from the database that require reconstruction under a different individual customer number. Update the database to facilitate customer enrollment in the DMV Payment Plan. Remove South Carolina Drivers Licenses that were mistakenly surrendered from the database, and also submit requests to the IT Developers regarding the OOS Drivers Licenses that were surrendered.
  
  Offer support as necessary to Branch Offices staff for the issuance of special Driver’s Licenses, including provisional, temporary alcohol, and route‑restricted licenses.
• Handles telephone and email inquiries for the Data Quality Help Desk and generates Remedy Ticket requests for DMV Branch Offices, Headquarters, the Titles and Registration Help Desk, the EVR/CVR Unit, and law enforcement agencies. Inputs vehicle or driver information from DMV Field Offices, DMV Headquarters, and law enforcement personnel. Requests the fifteen‑day letters for drivers and supplies multiple customer numbers to facilitate the processing of customer letters in the Financial Responsibility Office and Driver Record Office.
• The responsibilities encompass conducting research and analysis utilizing NCIC, PDPS, Docs Open, Legacy, and microfilm of drivers and/or vehicles to obtain documents necessary for the precise updating of conversion records in the Phoenix database. Additionally, the role involves preparing documents for scanning and generating certain cover sheets for DMV driver transactions that are processed within the database.
• The employee provides assistance to all levels of management, Branch Offices, Customer Service Representatives, General Counsel, and Constituent Services. Additionally, the employee works in close collaboration with DMV Business Analysts, Developers, and DBAs to correct customer record discrepancies when self‑resolution is not possible.
• Any additional responsibilities assigned by the supervisor and/or management.

• High school diploma or equivalent plus clerical experience.

• Must complete a nationwide criminal background check to include finger printing.

• In‑depth understanding of motor vehicle laws, regulations, policies, and procedures.
• Capable of building and sustaining productive working relationships with agency staff and the public.
• Skilled in learning and articulating policies and procedures to DMV clients.
• Adept at effectively engaging with both internal and external customers to share information.
• Strong oral and written communication skills.
• Proficient in fundamental computer skills, with experience in Microsoft Excel and Word.
• Familiarity with the Remedy Trouble Tickets system is preferred but not mandatory.
• Works under general supervision.
• Effective communication skills, both verbal and written.
• Functions with general supervision after completing a training phase.
• Operates within a standard office setting.
• Extended hours beyond the regular work week may be necessary.
• Ability to lift 10‑15 lbs. is required.
• The position involves prolonged periods of sitting and considerable time spent at a computer…