Bilingual - UI Customer Service Representative; CSR - Statewide
Listed on 2026-07-14
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses.
And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Bilingual Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina’s unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate.
An ideal candidate will be an adaptable, customer-service oriented individual with exceptional listening skills.
- Provide general information and guidance with a positive, service-oriented attitude.
- Answer and handle inbound calls using call center scripts.
- Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
- Follow operational procedures and guidelines regarding escalation and issue resolution.
- Education:
A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A bachelor’s degree may be substituted for the required work experience. - Fluent in English and Spanish.
Are you ready to take on this challenge and help support South Carolina’s workforce system? Please apply. We look forward to hearing from you!
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