Customer Service Representative

• Location 730 Electric Dr., Sumter, SC, 29153, United States
• Job Category Customer Service
• Employee Type Non-Exempt Full Time
• Required Degree NONE
• Travel 50%
• Manage Others No

• Name Landis Bradham
• Email

Answers internal, external, and customer/vendor inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance/coordination between internal Safe Rack departments and external customers. Processes entries, prepares and files commercial documentation, and assists with calculations/report preparation as needed.

• Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
• Assists in entering customer and distributor information and updates as necessary.
• Enter, update, and process sales orders, purchase orders, and coordinate/release for fabrication in all systems.
• Process Field Issue / Returned Product orders accordingly (warranty, replacement, repair, etc.) and distribute/releases, ensuring capture of everything as directed from Technical Resources.
• Build rapport with customers by responding to customer or distributor questions on order status, billing or delivery discrepancies, determining appropriate corrective action and acting as backup for RAM as necessary.
• Receive and send all customer drawings, maintaining due dates current in the system.
• Apply high-level product and process knowledge to answer internal and external customer queries.
• Perform other responsibilities as assigned or required.

• 3+ years of Customer Service experience.
• Experience with Microsoft Office – Outlook, Word, Excel.
• Results-oriented individual who thrives working in a fast-paced environment.
• Team-oriented, honoring Safe Rack’s Customer 1st Philosophy.
• Strong written and verbal communication skills.
• Ability to problem-solve while following process guidelines.