Hyundai Automotive Service Advisor

Job Details

Job Location:

Hyundai of Fairfield – Fairfield, CT 06825

Salary Range: $40,000.00 - $ Base + Commission/year

Title:

Service Advisor

• Answer incoming telephone calls in a welcoming and professional manner.
• Follow the Initial Customer Contact:
  • Greet customers in a welcoming and professional manner.
  • Identify, confirm, and offer resolution to customer concerns.
  • Communicate with the customer what needs to be done according to the manufacturer's recommended service maintenance items and explain the cost.
  • Assess customer needs by conducting a vehicle walk‑around with the customer.
  • Use the company iPad to check the condition of the vehicle, identify dents, dings, and scratches with the customer and obtain a signed condition report.
  • Attain a signed Repair Order from customers for the services requested.
  • Explain the multi‑point inspection process.
  • Write complete and accurate repair orders using the CDK system.
• Customer Contact process:
  • Provide estimates that are accurate and support upfront pricing.
  • Obtain approval to review findings of the multi‑point inspection and associated prices.
  • Obtain approval to proceed with Additional Service Requests.
  • Return repair orders to the dispatcher or technician to complete the requested work immediately.
  • Communicate with technicians/dispatchers to clearly understand the services required and performed.
  • Follow up with the customers during the repair/servicing of the vehicles so they are aware of the status.
• Follow the Customer Delivery process:
  • Receive and process cash or credit payments for all services performed and complete payment and repair order coniliation reports.
  • Upon completion of service, promptly and professionally deliver the vehicle to the customer.
  • Explain the services completed and future recommendations for services to the customer.
• Performance Measurements – Performance Expectations:
  • Customer Satisfaction Index at region or above.
  • Hours per repair order:
    Monthly average of two hours per repair order.
  • Additional Service Request (ASR) penetration: 35% or above.
  • Effective Labor Rate:
    Maintain an effective labor rate of 85% of the door rate.

• Regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
• May incidentally be required to stoop, kneel, crouch, lift weights, or exert a force up to a maximum of 25 pounds.

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time‑Off

• Communication skills – communicates effectively with others.
• Time management – managing one’s own time and the time of others.
• Typing – the ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills