Customer Service Representative
Listed on 2026-08-09
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, HelpDesk/Support, Technical Support
- Location 730 Electric Dr.,Sumter, SC, 29153,United States
- Job Category Customer Service
- Industry Manufacturing
- Employee Type Non-Exempt Full Time
- Required Degree High school
- Name Landis Bradham
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective
action should be taken. Provide assistance / coordination between internal Safe Rack departments and external customers. Processes entries, prepares and files commercial
documentation and assists with calculations/report preparation as needed.
Key Responsibilities:
Administrative tasks for managing assigned Regional Area Manager (RAM)
accounts.
Customer Information:
Assists in the entering of information for customers,
distributors and updates information as necessary.
Including but not limited to entering, updating and processing sales orders,
purchase orders, coordinating/releasing for fabrication, etc. in all systems
Field Issue / Returned Product: processes orders accordingly (warranty /
replacement / repair / etc.) - distributes / releases, ensuring capture of everything
as directed from Technical Resources
Build rapport with customers - responding to customer or distributor questions on
order status, discrepancies in billing or delivery, determining appropriate
corrective action including back-up for RAM as necessary.
Receive/send all customer drawings, maintain due dates current in system.
High level product and process knowledge to answer internal/external customer
queries.
Other responsibilities as assigned or required.
Requirements
3+ years of Customer Service experience
Experience with Microsoft Office – Outlook, Word, Excel
A results-oriented individual who thrives working in a fast-paced environment
Works well in a team environment to honor Safe Rack’s Customer 1st Philosophy
Strong written and verbal communication skills
Ability to problem-solve while following process guidelines
Equal Opportunity Employer Veterans/Disabled
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