Customer Service Representative

Banking Customer Service Representative

Join our dynamic team at Foundever in Sumter, SC. We are seeking passionate individuals to join us on‑site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Candidates must reside within commuting distance to our office.

As a Customer Service Representative at Foundever, you will support one of the largest insurance and banking providers in the U.S. You will assist customers with their entry‑level banking and financial needs while contributing to a team‑centric environment.

• Competitive Pay:
  Starting at $17/hour, with paid training at $15/hour.
• Work Schedule:
  
  Minimum 40 hours per week, with weekend availability as needed.
• Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities:
  Clear pathways for career advancement within the company.

• Location:
  
  Must reside in Sumter, SC, or within commuting distance.
• Age Requirement:
  Minimum 18 years old.
• Education:
  
  High school diploma or GED equivalent.
• Experience:
  
  Prefer 6 months to 1 year of relevant work experience.
• Availability:
  Must have flexible availability during operating hours.
• Customer Service
  
  Skills:
  
  A professional attitude and aptitude for customer service are essential.

• Tech‑Savvy:
  Proficient in navigating system tools to search for information and answers.
• Customer Service Excellence:
  Demonstrated ability to deliver exceptional service consistently.
• Reliability:
  Dependable and responsible, with a strong commitment to your role.
• Critical Thinking:
  Capable of assessing situations and developing empathetic solutions.
• Service Orientation: A personal drive to serve others with compassion and professionalism.
• Organizational
  
  Skills:
  
  Strong organizational abilities to manage tasks effectively.
• Self‑Motivated Learner:
  Ability to independently learn and successfully pass the paid training provided by Foundever.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.