Product Line Systems and Support Custom Order Designer

Position Overview

Eaton’s ES AMER ARS division is currently seeking a Product Line Systems and Support Custom Order Designer. This position will be based at our facility in Sumter, SC. Expected annual salary range: $71,000 - $105,000 a year, with eligibility for a variable incentive program. Salaries are based upon candidate skills, experience, and qualifications, and market considerations.

The Customer Order Designer (COD) Systems & Support Designer is responsible for an assigned product line and will:

• Deploy improvements in automation tools for the COD electrical and/or mechanical teams.
• Provide continued learning for COD on software use and best practices.
• Support systems training for new hires.
• Provide ticket escalation support for COD issues/requests.

Product lines:

• Medium Voltage Assemblies – Greenwood, SC
• Low Voltage Switchgear – Arden, NC
• Low Voltage Switchboards – Sumter, SC & El Paso, TX

Requires prior COD experience within the aforementioned product lines, working knowledge of configuration requirements and associated systems:
Bid Manager, MI Manager, Design Automation, POM, ENOVIA, MAPICS, AutoCAD, Inventor, and other site‑specific tools.

• Deploying and supporting Front End Engineering systems for the assigned product line.
• Support the development of product line specific training documentation on the use of engineering software tools and processes.
• Provide on‑site support as the first point of escalation for systems‑related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
• Support prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
• Maintain familiarity with COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
• Gather requests for system enhancements and communicate those to the appropriate development manager.
• Support continuous testing for systems enhancements and bug fixes as they are deployed.
• Be knowledgeable of MI parts picking logic to troubleshoot parts picking errors and scope updates with product line enhancements.
• Be available for after‑hours and weekend support.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the teams (engineering, design and systems).

• Associate’s degree from an accredited institution or high school diploma with a minimum of 3 years of electrical or power distribution equipment experience.
• Minimum 18 months of experience with engineered‑to‑order (ETO) products.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position, including CPT, OPT, STEM OPT, F‑1 to H‑1B, H‑1B cap registration, O‑1, E‑3, TN status, I‑485 job portability, etc.

• Bachelor’s degree from an accredited institution.
• Experience in Eaton’s ETO software tools, including but not limited to:
  Bid Manager, MI Manager, Design Automation, Plant Order Manager, Pick Work Bench.

• Ability to interpret electrical and mechanical drawings.
• Prior experience as a Custom Order Engineer.
• Ability to travel up to 10%.
• Proficient use of Eaton’s ETO software systems, AutoCAD and/or Inventor.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.