Sr. Manager, Delivery Assurance

Sr. Manager, Delivery Assurance – Large Programs

Location:
Pelzer, SC (fully on-site)

The Sr. Manager, Delivery Assurance is responsible for end-to-end execution performance across a large, complex specific customer program, ensuring alignment from engineering release through BOM readiness, material availability, factory execution, installation readiness, and final shipment delivery.

This role serves as the primary operational execution leader across Engineering, Supply Chain, Manufacturing, Quality, Logistics, and customer stakeholders, driving synchronized execution to meet committed delivery dates and specifications.

Acting as the bridge between program planning and factory execution, this role manages delivery performance, execution risk, and alignment of product configuration, materials, suppliers, and production schedules to customer requirements.

This position also serves as a key customer-facing execution interface, maintaining structured cadences with customers, general contractors, and integrators to provide visibility into delivery status, risks, shipment quantities, installation requirements, and schedule adherence.

• Own end-to-end delivery performance for assigned large-scale programs and product lines.
• Serve as a key customer-facing execution contact, engaging in structured, recurring cadence meetings covering overall program status, delivery progress, shipment quantities, risks, and schedule adherence.
• Communicate delivery risks, schedule vulnerabilities, and mitigation plans clearly to both internal leadership and external stakeholders.
• Manage escalation pathways related to customer commitments, delivery changes, and execution risks.
• Coordinate with general contractors, integrators, and customer installation teams to align on delivery sequencing, installation requirements, and site readiness needs.
• Ensure alignment between customer expectations and internal execution plans across engineering, manufacturing, and logistics functions.

• Oversee daily and weekly production execution performance for assigned product lines.
• Track WIP, build readiness, test completion, and shipment sequencing to ensure on-time execution.
• Coordinate with Manufacturing, Production Control, Quality, and Test teams to resolve execution constraints.
• Ensure factory schedules are aligned to program priorities and customer delivery commitments.
• Lead recovery actions for at-risk builds and coordinate prioritization decisions with operations leadership.
• Support NPI / NPDI gate progression by ensuring manufacturing and execution readiness at each stage.
• Identify and manage execution vulnerabilities related to capacity, materials, or schedule constraints.

• Govern BOM accuracy, maturity, and readiness across assigned programs and ensure alignment with released engineering configurations.
• Ensure engineering changes (ECO/CO), customer change requests, and submittals are properly evaluated, tracked, and implemented without disruption to production schedules.
• Partner with Engineering, Master Data, and Procurement teams to ensure accurate product configuration and ERP system alignment.
• Validate BOM integrity, including part numbers, sourcing attributes, and revision control across systems (Oracle Fusion / EBS).
• Ensure engineering release and configuration changes support ETO (Engineer-to-Order) and NPDI gate progression requirements.
• Manage execution impact of design changes, customer modifications, and configuration updates.
• Ensure BOM readiness supports uninterrupted manufacturing execution and shipment commitments.

• Partner with Procurement, Supply Chain, and Materials teams to ensure availability of critical and long-lead components.
• Monitor material shortages, allocation risks, and supplier constraints impacting execution timelines.
• Ensure ERP signals accurately reflect material readiness, demand, and build feasibility.
• Drive resolution of material constraints to protect production schedules and…