Seasonal Sr. Customer Assistance Representative - Orangeburg

Location

1624 Saint Matthews Rd, Orangeburg, SC 29118

Seasonal full‑time position with a starting rate of $15 per hour based on a 40‑hour workweek.

Monday‑Friday 8:00am‑6:00pm (1 hour lunch break)

This is a seasonal position and cannot exceed 120 days, ending November 30, 2026. The position may also allow up to 180 working days during the defined season.

• Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist with the assessment of rental vehicle condition upon return.
• Process returns, check‑ins, and exit kiosk transactions.
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and other additional equipment.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, and processing customer billing.
• Perform miscellaneous and backup duties as assigned.

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by the company now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of prior customer service, retail, or administrative support experience.
• Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on the driving record in the past 3 years.
• No drug or alcohol related conviction on the driving record in the past 5 years.
• This is a seasonal position and you may work up to 180 working days during the defined season.

Equal Opportunity Employer / Disability / Veterans