Sr. Default Loan Servicing Specialist – Asset Management​/REO - ServiceMac; Hybrid

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Default Loan Servicing Specialist – Asset Management serves as a cross‑functional, utility‑style specialist supporting all facets of REO liquidation across USDA, VA, and Asset channels, while also providing coverage for FHA Post Sale workflows.

Candidates selected for this role must be comfortable working on a hybrid schedule, 3 days onsite and 2 days remote.

REO Liquidation Support (USDA, VA, Asset)

• Assist with REO activation processes and MSP updates.
• Coordinate occupancy checks, broker assignments, and valuation ordering.
• Monitor preservation requirements and vendor communications.
• Support Cash‑for‑Keys workflows for occupied REO assets.
• Review valuations and support claim processes.
• Manage REO closing workflows.

FHA Post Sale Workflow Coverage

• Support FHA conveyance timelines and HUD claim readiness.
• Assist with CWCOT/2nd Chance reviews and auction coordination.
• Monitor eviction status and coordinate with legal teams.
• Support Title Curative reviews.

Compliance & Documentation

• Maintain accurate loan documentation across MSP and related repository systems.
• Ensure compliance with investor, insurer, and agency guidelines.
• Apply updates from policy and regulatory changes.

Cross‑Functional Collaboration

• Support multiple teams depending on operational demand.
• Communicate risks, status updates, and escalations.
• Participate in audits, QC, and billing rule refinement.

• 2–3 years experience in property preservation, REO, asset management, or default servicing.
• Familiarity with USDA, VA, and FHA post‑sale processes.
• Strong knowledge of MSP, Loan Sphere, Yardi/P260, FHA Connection.
• Strong communication and problem‑solving skills.
• Experience handling multiple loan types.
• Vendor oversight experience.
• Understanding of REO valuation methodologies.

• Medical, Dental and Vision Insurance
• Company‑paid Life Insurance, Vacation and Holiday Pay
• 401k Retirement Plan Contribution

Pay Range: $28.09 - $37.44 Hourly

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.