Bilingual Specialist III, Secured Bankruptcy

The California Privacy Policy Summary Specialist will be responsible for the administration of a portfolio of loans secured by automobiles or other secured collateral.

• Oversee administration of specified portfolio(s) of loans secured by automobiles.
• Assist Manager with updates to process documentation.
• Prepare and file proofs of claim and transfers of claim in bankruptcy cases as necessary and in a timely manner.
• Ensure that all payment and contract information is entered correctly in ILS for each account.
• Process correspondence and documents concerning account information, bankruptcy updates, and collateral.
• Handle inbound and outbound phone calls with attorneys, bankruptcy trustees, and consumers (when appropriate).
• Access chapter 13 trustee websites to confirm payments and trustee claim information.
• Monitor accounts for payments in accordance with the bankruptcy plans.
• Contact trustee, debtor’s attorney, or consumer (when appropriate) to facilitate timely pre‑petition and post‑petition payments.
• Research accounts using Phin Solutions, PACER, trustee sites, and internal systems.
• Ensure proper treatment of company‑owned accounts in the bankruptcy cases.
• Perform discharge reviews to determine any lien release requirements and accounting adjustments upon discharge.
• Analyze non‑bankruptcy accounts for collateral repossession if payments are not made.
• Monitor and manage the repossession process.
• Move for relief from the automatic stay when necessary.
• Process and file reaffirmation agreements when necessary.
• Process plan objections if our treatment in the bankruptcy plan is not adequate.
• Follow up on accounts regularly to ensure that no deadlines are missed.
• Notate all actions taken on each account in internal systems.
• Assist on special projects as assigned by management.

• Excellent verbal and written communication skills.
• Bankruptcy and/or collection experience preferred.
• Attention to detail.
• Ability to multitask.
• Good computer and internet skills.
• Ability to work with minimal supervision.
• Bilingual (Spanish & English).

College degree preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.