Escrow Acquisition and Service Release Supervisor Job Sumter area,South Carolina USA,Finance & Banking

Who We Are

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Who

We Are

What

We Do

As an Escrow Acquisition and Service Release Supervisor, you will be responsible for the processing activities related to escrow account management, including payment processing, vendor management, insurance claims, and interest on escrow. The individual will be expected to contribute to strategies and planning related to establishing scalable Escrow capabilities and improving the effectiveness of the department functions. The Escrow Transfer Coordinator III will report to the VP, Escrow for day-to-day management and administration.

What

You’ll Do

Activities associated with the onboarding and acquisition of new loans:
- Validation of prior servicer’s checklist(s), including reviewing critically and monitoring those responses are received.
- Tracking of process changes, if necessary, to accommodate special requirements
- Review and validation of the loan data prior to acquisition
- Coordination with internal team members to allow all illogical or invalid data to be identified
- Communication of illogical or incorrect data identified with the client and/or prior servicer, including tracking and monitoring to ensure that all data is corrected.
- New client implementation activities, including coordinating deliverables with vendors and testing to ensure that any new programming is working as designed.
Activities associated with the outgoing servicing transfer of existing loans:
- Data review and corrections as identified internally or by the new servicer
- Ensure that all appropriate milestones are met to allow a successful transfer
Customer research requests and correspondence
Adherence to regulatory and legal requirements, including investor and state guidelines
Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely

What You’ll Bring

Bachelor’s degree or relevant work experience
2+ years of experience working in a mortgage environment, preferably Escrow Administration or Servicing Transfers
Established Leadership Skills – ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze…