IT Help Desk Technician
Job in
Sumter, Sumter County, South Carolina, 29153, USA
Listed on 2026-06-12
Listing for:
Phoenix Center
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are seeking a customer-focused and technically skilled IT Help Desk Specialist to provide first-level technical support to employees and end users. The ideal candidate will troubleshoot hardware, software, network, and system issues while delivering exceptional customer service. This role requires strong problem-solving abilities, attention to detail, and the ability to manage multiple support requests in a fast-paced environment.
Key Responsibilities- Provide technical support via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Create, update, and manage user accounts, passwords, and permissions.
- Escalate complex issues to senior IT staff when necessary.
- Document incidents, resolutions, and support procedures in the ticketing system.
- Assist with software deployments, updates, and system maintenance.
- Support Microsoft 365, Windows operating systems, and common business applications.
- Maintain inventory of IT equipment and software licenses.
- Ensure compliance with company IT policies and security standards.
- Provide end-user training and guidance on technology best practices.
- High school diploma or equivalent required;
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. - 1+ years of IT support, help desk, desktop support, or technical support experience preferred.
- Knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
- Experience with ticketing systems such as Service Now, Jira Service Management, Zendesk, or Fresh service is a plus.
- Strong communication, customer service, and troubleshooting skills.
- Health, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) with company match
- Life and disability insurance
- Employee assistance program (EAP)
- Professional development and certification reimbursement
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