Production Control Technician

The Production Control Technician in Production Control establishes, coordinates, and monitors workflow digitally. We ensure the flow of files and information between and within departments. When a problem arises in the workflow, we offer first‑level exception handling and escalation within the company, though not in areas that are customer‑facing. When a new process or product does not yet have a proper workflow, we facilitate and help build one until it is able to be handed off to the proper teams.

Our success is measured by delivering accurate products in a timely manner. While everyone’s goal is the same, the day‑to‑day work is broken down into five main roles that every tech is trained on and expected to be able to plug and play between at any moment. The work we do has rigid requirements and strict timetables, but we make sure to find ways to have a fun and relaxing environment while we do it.

This is a full‑time remote role with an hourly compensation of $18.72/hr.

• Monitor digital workflow in real time:
  Actively monitors multiple production queues to ensure report files and related data move correctly between workflow stages and departments; identifies stalled, aging, or misrouted items early to protect downstream delivery commitments; personal time management.
• Manage high‑volume, hour‑based SLAs:
  Prioritizes and re‑prioritizes thousands of daily reports based on individual due times (often within hours), workload conditions, and risk to delivery; maintains awareness of queue health and deadline proximity throughout the shift to consistently meet strict timetables.
• Perform first‑order exception handling (triage and resolution):
  Investigates workflow exceptions such as failed handoffs, missing/incomplete inputs, processing errors, or validation failures; applies approved corrective actions within role scope to return work to the standard flow and minimize rework.
• Escalate blockers with clear documentation and urgency:
  When an issue cannot be resolved at the first level, escalates promptly to the appropriate internal teams with relevant details (what failed, impact to SLA, steps already taken, and recommended next action) to drive rapid resolution (non‑customer facing).
• Maintain constant, clear internal communication:
  Provides frequent, concise status updates on priorities, exceptions, and SLA risks; communicates workload shifts and emerging issues to keep teams aligned and enable timely decision‑making in a fast‑moving environment.
• Demonstrate strong time management and task‑switching:
  Balances competing deadlines by planning work, monitoring multiple queues, and switching tasks efficiently while maintaining accuracy and attention to detail under time pressure.
• Support “plug‑and‑play” role rotation:
  Performs work across the team’s core roles as needed to address backlogs, coverage gaps, and demand spikes; follows documented procedures and adapts quickly to maintain consistent output.
• Protect accuracy while maintaining speed:
  Verifies work products meet defined completeness and quality expectations before moving to the next step; flags anomalies and prevents known errors from advancing to later stages where they are more costly to correct.
• Contribute to workflow improvement and stability:
  Identifies recurring exception trends, bottlenecks, and unclear process steps; provides actionable feedback to improve workflow design, reduce preventable exceptions, and support timely delivery of accurate products.
• Assist with new or evolving workflows as needed:
  When a new process or product lacks a stable workflow, supports facilitation and short‑term workflow buildout until it can be transitioned to the appropriate teams.
• Other duties as assigned.

• Computer proficiency required:
  Demonstrated ability to use a computer quickly and accurately in a fast‑paced, deadline‑driven environment (keyboard/mouse navigation, managing multiple windows/apps, basic file handling).
• Remote‑work readiness:
  Ability to work effectively in a fully remote environment, including reliable use of online communication and collaboration tools (e.g., chat, calls,…