Field Services Engineer

Job Description

• Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support
• On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management
• Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role

• Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support
• Asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect
• Printer support, OT support, factory PCS support, manage team and customer requests on priority
• Generic Managerial Skills, If any
• Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level
• Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement

Base Salary Range: $62,000 to $75,000 Per Annum

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Bachelor of Computer Science