Enterprise Directives Management Cell

Responsibilities

• Provide 24/7 administrative support for local and deployed users.
• Monitor for and provide distribution (via existing software tools) of written notifications of authorized service interruptions, notices to airmen (NOTAMs), and communication tasking orders (CTOs).
• Review and correct/provide corrective guidance regarding document formatting and requirements adherence.
• Track acknowledgement and compliance of customer sites with distributed administrative documents.
• Provide updates to the customer regarding status changes of existing ASIs.
• Produce and compile customer site information daily for leadership briefings.
• Manage customer access to document tracking tools.
• Provide training to contractor and military personnel.
• Support creation of daily AFCENT communication status report as required.
• Maintain Heads-Up Display (HUD) tickets to coordinate with sites to track unscheduled outages at the site level.
• Provide General Networking support.
• Provide LAN support.
• Provide WAN Enterprise support.
• Provide technical and general O&M support as required.
• Provide documentation/reports support as required.
• Provide meetings/briefings support as required.
• Provide functional training support as required.
• Provide OCONUS deployment/TDY travel support as required.
• Provide CONUS TDY support as required.

• 3 or more years of relevant experience.
• LAN and WAN Enterprise support experience.
• Experience and understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance.
• ITIL Foundation certification (candidate has up to 60 days to acquire ITIL Foundation certification).
• Active secret level clearance.
• Associate's Degree required.

Job Location:

US-SC Sumter

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.