Technical Adoption Manager; Federal

Technical Adoption Manager

Candidates must live in the National Capital Region and hold an active Top Secret security clearance with polygraph.

• Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer.
• Through the customer engagement, serve as a trusted advisor, ensure best‑in‑class execution, recommend improvements in customer operations, and proactively drive consumption, customer health, and retention.
• Articulate long‑term and short‑term goals, connect them to the broader business picture, identify gaps, and develop a structured engagement plan.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best‑practice reviews, and day‑2 operations guidance.
• Identify customer use cases and opportunities for prescribing adoption guidance and workshops to increase adoption and consumption.
• Present achievements and customer progress in Quarterly Business Reviews.
• Communicate key topics of VMware’s solutions across all customer levels to deliver realized value and long‑term strategy.
• Continue to grow technical knowledge and soft skills through quarterly training programs.

• Leverage proven work experience in customer‑facing positions (e.g., TAM, Solution Engineer, technology consultant, IT vendor, professional services, or IT team).
• Build on experience with enterprise‑level virtualization and map additional VMware solutions to the customer’s unique business and technical requirements.
• Apply expertise with VMware’s multi‑cloud products (Infrastructure SDDC – vSphere, VCF, VVF;
  Cloud Environment – Cloud services, VMC/AWS, vCloud Director; Network Virtualization – NSX; Automation/Monitoring – VCF Operations Manager, VCF Automation).
• Utilize a TAM playbook, delivery kits, and tools to guide the customer through creating success plans, delivering technology roadmaps, providing solution guidance, optimizing operations, and delivering industry insights and benchmarking.
• Present and communicate effectively and build relationships with CxO‑level personnel.
• Collaborate with multi‑functional VMware project teams, including consultants, engineers, product management, and support staff.
• Use organizational and planning skills to track customer plans, adjust as needed, and drive them to completion.
• Help VMware create customers for life by collaborating with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams.
• Contribute back to the internal global TAM community, sharing experiences and learning from peers.

Managers are supportive and encourage collaboration. Team members communicate openly, share best practices, and support one another. The TAM organization focuses on driving strategic customer outcomes and celebrates success.

Greater Washington, DC.

• Medical coverage, retirement, and parental leave plans for all family types.
• Generous time‑off programs.
• Employee Stock Purchase Plan (ESPP).
• Financial contributions to ongoing development (conference participation, trainings, coursework, etc.).

Bachelor’s degree preferred. Relevant years of experience in lieu of a degree may be considered. 12+ years related experience.

On Target Earnings (OTE) range: $151,900 – $243,000. OTE includes sales incentive commission per plan documents and may include equity.

Broadcom offers a comprehensive benefits package including medical, dental, vision, 401(k) participation with company matching, Employee Stock Purchase Program, Employee Assistance Program, paid holidays, paid sick leave, vacation time, and compliance with Paid Family Leave laws.