IT Services Specialist III

Responsibilities

• Responds to and diagnoses problems through discussions with users using problem recognition, research, isolation, and resolution steps.
• Recommends procedures and controls for moderately complex problem prevention via requests, meetings, or Help Desk through emails, incoming calls and walk‑ins.
• Operates, monitors, and updates console systems, peripheral equipment, and computing/networking systems.
• Performs technical/user/business writing tasks.
• Prepares procurement and user documentation, including shopping carts and other documentation.
• Assists programmers, users, IT personnel and stakeholders to ensure programs/needs are met and understood.
• Assists in monitoring and maintaining system data integrity.
• Troubleshoots basic user errors in systems and finds resolution.
• Works with vendors, programmers and other staff to resolve issues.
• Assists with reports to management on project status.
• Troubleshoots and restores service by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs other related duties as assigned or required, including various project participation, assisting in the purchase of hardware and software, help desk on‑call responsibilities.
• Travel may be required.

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelor's degree in a related field may substitute for the required work experience.
• Experience with procurement documentation and processing.

This is an entirely on‑site, in‑office position.

THIS POSITION IS NOT ELIGIBLE FOR POLICE OFFICER RETIREMENT SYSTEM MEMBERSHIP.

The South Carolina Department of Probation, Parole and Pardon Services is committed to maintaining a workforce that is free of unlawful discrimination, including harassment on the bases of race, color, national origin, religion, age (40+) or disability, sex (including pregnancy, childbirth, or related medical conditions, sexual orientation, or gender identity).