Helpdesk​/Client Systems Specialist

Helpdesk/Client Systems Specialist

This position will install, administer and maintain client machines, devices, peripherals and software, and provide technical support to network end-users as support to the USAFCENT Combined Air Operations Center (CAOC). The candidate will also support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition.

Education and Background

• Associates degree in Computer Science or related field; or
• 2+ years' of experience in Computer/IT hardware support

Job Duties and Responsibilities

• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs.
• Provide system support to clients operating on the network/domain.
• Configure client level software, modify software configuration, and perform basic configuration management functions.
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems.
• Install equipment
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions.
• Periodically review the organization's needs for computer resources and validate computer equipment requirements.
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software.
• Implement client workstation software patches, security fixes, and service releases according to local instructions.
• Perform e-mail management and assist users with creating email storage (PST Files) and moving official emails to electronic file plans.
• Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software.
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.

Preferred Skills

• Ability to work independently and as a team
• Ability to brief colleagues and leadership
• Excellent customer service skills
• Ability and willingness to learn
• Ability to work in a high energy environment

Working Conditions

• Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Our Core Values

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile? We call it the 6

Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities