IT Operations On-Site - Shopfloor

Modern wire harness systems and exclusive vehicle interiors:
The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 60,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals who like to take on responsibilities, use their creativity and contribute their ideas toward the common success.

Location:

Duncan, US, 29334

Work Type:
Full time

Contract Type: unlimited

Objective of job:

• Operate office systems at site in compliance with applicable ITSM processes, standards and IT guidelines.
• Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
• Advise and instruct colleagues in solving complex inquiries in the area of office
• Supervise and monitor IT infrastructure in the first level support (e.g. by restarting servers, hardware failures, etc.)
• Track local IT jobs and tasks and mark detected deviations.
• Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC‑controlled machines with the manufacturers, etc.)
• Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines.
• Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
• Service office systems by using remote access or by providing on-site support (e.g. solve incidents on laptops and office machines, maintain and exchange infrastructure components, etc.)
• Conduct work packages in the IT service requests and IT or carline projects on-site.
• Assist in development and secure maintaining the hardware and software asset management.

Job requirements:

• 1 to 2 years of previous IT support preferred.
• Associate's Degree in Computer Science desired.
• Basic technical knowledge of hardware and network engineering, troubleshooting and replacements.

Nearest Major Market:
Spartanburg

Nearest Secondary Market:
South Carolina