Solutions Engineer - Enterprise

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’re proud to be a $16 billion global provider of IT solutions and services, serving over 17,000 organizations worldwide.

The Solutions Engineer – Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This remote role requires that the candidate reside in the Nashville, TN area to support business needs as determined by SHI management.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers’ business objectives.
• Build and maintain technical relationships with OEMs and strategic partners; stay updated on product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Presenting – design and deliver engaging presentations tailored to the audience, context, and medium.
• Negotiation – seek out opportunities, initiate discussions, and contribute to conflict resolution.
• Communication – effectively convey complex ideas to diverse audiences and facilitate communication between others.
• Detail‑Oriented – manage complex tasks, identify errors, and ensure quality.
• Organization – coordinate multiple projects, delegate tasks, and use advanced organization tools.
• Follow‑Up – identify tasks requiring follow‑up and initiate necessary actions.
• Problem‑Solving – proactively identify problems, initiate preventive measures, and propose innovative solutions.
• Relationship Building – expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation – develop comprehensive documentation standards and best practices.
• Results Orientation – set challenging goals and lead teams to achieve them.

• Experience working in complex Data Center sales opportunities – Intermediate.
• Ability to design data center infrastructures including hybrid cloud, hyper‑converged, software‑defined data center, automation, and containerization – Intermediate.
• Strong knowledge of virtualization technologies and hypervisors – Intermediate.
• Ability to communicate and sell complex technical products – Intermediate.
• Expertise in mainstream technologies:
  Dell Technologies, Net App, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix – Intermediate.
• Experience with Disaster Recovery, Business Continuity, and High Availability Solutions – Intermediate.

• Completed Bachelor’s Degree or relevant work experience.
• 3-5 years of experience in a similar role.
• Ability to travel to SHI, partner, and customer events.
• Advanced certification in one or more mainstream technologies preferred:
  Dell Technologies, Cisco, VMware, Net App, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix.

• Competitive base salary ($160,000 – $260,000) and bonus structure.
• Medical, vision, and dental coverage.
• 401(k) plan and flexible spending accounts.

SHI is an Equal Employment Opportunity Employer – M/F/Disability/Protected Veteran Status.