Helpdesk​/Client Systems Specialist

Job Title

Helpdesk/Client Systems Specialist

Shaw AFB, SC

Secret, Must Have Clearance to Start

DoD 8140 DCWF 451, Intermediate Level.

This position will install, administer, and maintain client machines, devices, peripherals, and software, and provide technical support to network end‑users for the USAFCENT Combined Air Operations Center (CAOC). The candidate will also support day‑to‑day management, operation, maintenance, and administration of communications and IT systems and services in production, development, exercise, and training environments, performing preventative, remedial, and corrective maintenance to keep equipment and systems fully operational.

• Associates degree in Computer Science or related field; or
• 2+ years of experience in Computer/IT hardware support

2+ years

• Add, move, and change client hardware and software to meet end‑user data, voice, mobile, and video needs.
• Provide system support to clients operating on the network/domain.
• Configure client‑level software, modify software configuration, and perform basic configuration management functions.
• Notify the unit Equipment Custodian of any hardware relocation and equipment problems.
• Install equipment.
• Assist with installing, testing, and accepting new systems according to purchase contract terms.
• Periodically review the organization's computer resource needs and validate equipment requirements.
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software.
• Implement client workstation software patches, security fixes, and service releases according to local instructions.
• Perform e‑mail management and assist users with creating email storage (PST files) and moving official emails to electronic file plans.
• Assist with tracking and management of OEM/COTS licenses, warranties, and service‑level agreement renewals for client equipment and software.
• Support O&M of deployable communications suites (e.g., Executive Communication Kits), including equipment set‑up, tear‑down, troubleshooting, and maintenance, and manage security groups, folders, mailboxes, and permissions.

• Ability to work independently and as a team.
• Ability to brief colleagues and leadership.
• Excellent customer service skills.
• Willingness to learn.
• Ability to work in a high‑energy environment.

• Contractor site with 0%-10% travel possible; possible off‑hours work to support releases and outages.
• General office environment; work is mainly sedentary but may require standing and walking some of the time.
• Physical demands include light lifting (up to 10 lbs), occasional walking or standing, and repetitive hand use.

We are an Equal Opportunity Employer and provide equal opportunity for employees, veterans, and individuals with disabilities.