Strategic Specialist, Technical Onboarding

Strategic Specialist, Technical Onboarding

The Strategic Services Specialist, Technical Onboarding, manages and oversees the onboarding and implementation of Amplify products within customers' technological and curricular infrastructures. This role ensures seamless system setup, data integrations, and high-quality implementations for strategic accounts.

The ideal candidate has a background in K-12 technical onboarding and experience meeting tight deadlines in high-volume environments. They are collaborative, adaptable, and quick to learn evolving systems and processes. This individual demonstrates strong analytical thinking, exceptional attention to detail—particularly around technical processes and workflows—and the ability to manage complex implementations efficiently. This role supports Amplify's largest strategic accounts, requiring a high level of service, precision, and responsiveness.

In addition to leading onboarding efforts, this role serves as a key point of contact for strategic customers during implementation, ensuring issues are resolved promptly and products function as intended.

• Configure and implement Amplify's digital products to meet individual customer requirements, including state- and system-specific nuances.
• Coordinate all aspects of digital onboarding for new and existing customers in Amplify's internal systems.
• Maintain consistent and clear communication with the customer and internal teams to ensure a successful launch and setup.
• Manage customer data and monitor data transfers to ensure PII security and system compatibility.
• Adapt to a fast-paced technical environment, absorbing ever-changing technical nuances and evolving processes, persistently asking thoughtful questions of our technical onboarding team, as well as our engineering and product partners, to better understand exactly what is needed to ensure quality digital implementations.
• Stay current on product updates and process changes that impact customer access and implementation workflows.
• Research complex technical issues and develop solutions across a variety of implementation structures.
• Meet tight deadlines in high-volume environments while maintaining quality and process integrity.
• Operate with understanding, active listening, patience, empathy, and kindness to customers and partners alike.
• Develop deep familiarity with assigned accounts to ensure continuity, coverage, and year-round implementation support.

• 2+ years of professional experience in a customer service, technical onboarding, or similar role.
• Demonstrated proficiency in data and information management practices.
• Experience using Google Workspace (particularly Google Sheets and Docs).
• Organizational and project management skills.
• Ability to prioritize contract deadlines and tasks.
• Demonstrated ownership, self-direction, and strong attention to detail.

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $55,000 - $60,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].

Amplify is an E-Verify participant.