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IT Help Desk Lead — SLA Champion & Team Mentor
Job in
Sumter, Sumter County, South Carolina, 29153, USA
Listed on 2026-07-22
Listing for:
Savannah River National Laboratory
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Savannah River National Laboratory is seeking an experienced Help Desk Lead to supervise daily service desk operations and ensure high‑quality IT support. You will coordinate ticket prioritization, mentor technicians, and drive process improvements to meet SLAs.
The role requires 7–9 years in IT support with at least 1–2 years in a supervisory capacity, plus a relevant degree and security clearance. Collaboration with management and users will be essential to maintain service excellence.
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