AI-Powered Customer Care Specialist
Job in
Sumter, Sumter County, South Carolina, 29153, USA
Listed on 2026-09-06
Listing for:
Maxwood Furniture
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations, HelpDesk/Support
Job Description & How to Apply Below
Maxwood Furniture is seeking a Customer Care AI Specialist to enhance our AI-powered support system, Gorgias AI Agent, across Maxwood brands. You will drive automation, reduce unnecessary handovers, and ensure AI responses align with each brand voice.
Responsibilities include monitoring metrics, refining AI guidance, and collaborating with leadership to demonstrate ROI and ongoing improvements in customer experience across all brands.
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