Field Service Engineer

Job Description

Expand your professional career as a Field Service Engineer with MAU at EPICA in Landrum, SC.

As a Field Service Engineer
, you will be responsible for servicing and supporting EPICA products, providing technical support both on‑site and remotely, and building long‑term relationships with customers. You’ll collaborate closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines.

This is a direct‑hire opportunity.

• Competitive Pay
• 1st Shift;
  Flexible Hours
• Health benefits, including telehealth medical services
• Opportunity for advancement
• 401k
• 401k matching
• Life insurance
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Paid time off
• Employee stock ownership plan (ESOP)

• Bachelor’s degree in Mechanical, Biomedical, or Electrical Engineering
• 3.5+ years in servicing CT Imaging Products
• Completion of a CT technology certification program is preferred
• Expertise in service, repair, and troubleshooting
• Excellent verbal and written communication skills
• Strong analytical and problem‑solving abilities
• Proficiency in Microsoft Office suite
• Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time

• Provide technical support for Tier 2 service calls, both on‑site and remotely
• Manage customer inquiries with professionalism and a positive attitude
• Track and document service costs and actions in the Enterprise ERP system
• Stay updated on product changes, upgrades, and system bugs
• Coordinate repair parts and ensure correct pricing for service contracts
• Support Sales Representatives by creating and processing repair quotes
• Participate in continuous improvement initiatives to enhance product and service quality
• Process equipment loaner forms and the appropriate contract on discrete repairs requested by customers
• Through coordination with the Technical Services department, process equipment loaner requests from customers
• Perform other tasks as assigned