Bilingual English and Spanish Customer Service Representative

This position is Onsite. Our office is located at 308 W Wesmark Blvd, Sumter, SC 29150.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At United Health Group
, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast‑growing environment.

Opportunities with Colonial Healthcare, part of the Optum family of businesses. Join our team and advance your career within a leading primary care and specialty medical practice that prides itself on family‑focused, patient‑centric care. With over 25 years of experience, offices across Sumter, Columbia, Camden, and Manning, SC, and a commitment to reducing wait times and integrating cutting‑edge medical advancements, we offer a supportive environment where you can grow professionally.

Our dedication to improving the quality of life for our patients through coordinated care and advanced diagnostic services is unwavering. Be part of a network that values Caring. Connecting. Growing together.

This position is full‑time, Monday‑Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 7:30 am - 5:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 2 - 6 weeks of paid training. The hours during training will be any shift between 7:30 am to 5:30 pm, Monday‑Friday.

• Answer all phone calls. Schedule, reschedule or cancel patient appointments as needed.
• Rescheduling all appointments any time a provider is out of the office.
• Transfer calls to nurse station or other specific locations as needed.
• Put in telephone encounters when a patient needs medication, lab results or to speak with a nurse or provider.
• Call all patients who don't show up for an appointment to attempt to get them back on schedule.
• Call all new patients prior to their appointment as a reminder.
• Send letters to patients that we can't successfully get on the phone.
• Help mail letters to all patients of a provider who is leaving the practice.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools
• Bilingual verbal and written fluency in English and Spanish
• Experience with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full‑time, Monday‑Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 7:30 am - 5:30 pm. It may be necessary, given the business need, to work occasional overtime

• Health care experience
• Call queue experience

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Proficient conflict management skills to resolve issues in a stressful situation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives.

The hourly pay for this role will…