Lead Customer Quality Engineer

Eaton’s Commercial Products & Assemblies (CPA) division is currently seeking a Lead Customer Quality Engineer to join our team. This position is based at our Sumter, SC facility. Relocation assistance is available to candidates who currently reside in the US.

The Lead Customer Quality Engineer will assure customer satisfaction & operational performance through deployment of our Quality Management System as it relates to customer quality performance. The CQE will ensure performance by owning customer quality metrics, ensuring that products meet or exceed customer expectations in terms of quality and reliability by working closely with cross-functional teams to implement solutions that elevate the overall user experience and driving customer quality performance to achieve our business and operational objectives.

This position is a leader of people and is primarily responsible for driving process and product quality improvements.

The expected annual salary range for this role is $94,000-$128,000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications.

• Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness.
• Update customers in a timely manner regarding the status of quality issues or any requests to ensure customer satisfaction.
• Coordinate with Quality Engineer and Quality Manager to discuss and resolve product quality issues raised by customers.
• Facilitate Tier meetings (Warranty Team Tier
  2) ensuring escalation and closure of systemic issues and alignment on priorities.
• Facilitate the return of defective products for analysis and work with the production team to implement corrective actions.
• Authorize warranty claims, assign RMA return suffixes, and generate replacement orders for RE claims.
• Ensure daily evaluation, reconciliation, and closure of warranty/customer complaints (CQM) and monitor progress toward established goals.
• Supervise and coach Quality Warranty Technicians, Quality Analyst, and Coordinator, providing development and guidance to meet daily objectives and improve process and product quality.
• Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis.
• Prepare, analyze, and update quality reports and dashboards for internal and external stakeholders.
• Analyze data to identify key contributors of Scrap, Rework & Warranty and then implement Error Proofing solutions to achieve reduced CONC costs.
• Design and implement quality control training programs for customer service and production staff to enhance quality awareness.
• Provide feedback to customers on quality complaints/escapes and their CAPAs, as well as generate and send complaint notifications and quality alerts to internal and external customers.
• Review and approve quality-related documents, such as inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements.
• Support deployment of Eaton Quality System (EQMS)/ISO
  9001, Eaton Lean System (ELS), MESH & Continuous Improvement initiatives.
• Serve as an Internal Systems Auditor performing process & systems audits on a regular basis.
• Conduct Layered Process Audits (LPA), 5S audits, and support Lean manufacturing activities to drive operational excellence.
• Lead 8D corrective action activities.

• Basic (required)
  
  Qualifications:
  
  
• Bachelor’s degree from an accredited university.
• Four (4) years’ experience in a quality role within a manufacturing environment, with strong customer service skills and proficiency in quality and lean tools such as 8D, 5 Why, Ishikawa, Pareto analysis, Lean principles, and statistical methods.
• Ability to travel for customer site visits (approximate travel).

• Preferred Qualifications:
• Bachelor’s degree in engineering from an accredited university.
• Two (2) years of experience managing people and/or project teams in a manufacturing…