Customer Service Rep Retail - Part Time

Customer Service Rep Retail 175 - Part Time

1504 Boiling Springs Rd, Spartanburg, SC 29316, USA

The role of a CStore CSR at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, and accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values, and Operations Priorities.

Job duties and responsibilities include but are not limited to ensuring store safety procedures are followed, meeting or exceeding food safety and sanitation standards, and maintaining food quality, consistency, and selection in accordance with company standards and expectations.

• Anniversary Bonus ($50 every 6 months)
• Paid time off after 6 months
• 401k Retirement Plan with Company Match/Profit Sharing
• $0.25 weekly fuel discount (per gallon)
• Holiday Savings Club
• Bi-Annual Reviews
• Health Insurance
• Short Term Disability
• Tuition Assistance

The role of Customer Service Representative (CSR) at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, and accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values, and Operations Top 10 Priorities. Job duties and responsibilities include but are not limited to ensuring store safety procedures are followed, meeting or exceeding food safety and sanitation standards, and maintaining food quality, consistency, and selection in accordance with company standards and expectations.

• Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
• All teammates are required to be cross‑trained and proficient in performing all retail and food service responsibilities associated with the Customer Service Representative (CSR) role to ensure operational flexibility and team support.
• Perform all assigned tasks and functions in a way that keeps your work environment, teammates, and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions, or hazards to your Store Safety Coordinator or GM.
• Provide all customers with fast, friendly, and accurate service. Ensure that each customer is respected and leaves our store feeling appreciated. Immediately report any customer‑related issues or special requests to management.
• Maintain an organized work area, a clean and properly filled and faced sales floor, and spotless restrooms every hour of every day.
• Maintain the cleanliness of the building exterior, including the grounds and forecourt.
• Protect the company’s assets, including cash and inventory. Ensure adherence to all cash‑handling policies and procedures and accept responsibility for accountability.
• Comply with all company policies and local, state, and federal regulations regarding age‑restricted sales. Ask customers for  purchasing age‑restricted items and verify legal age.
• Help ensure compliance with merchandising, pricing, food service, and administrative requirements established by The Spinx Company.
• Set a positive tone within the store and demonstrate knowledge of all essential store functions.
• Follow the proper flow of communication as outlined in the Store Operations Communication Guideline.
• Assist customers and expedite lines at the self‑checkout area for locations that have self‑checkout.

• Customer Focus – Our customers come first, and they are our partners in creating value.
• Teamwork – We work together to meet our goals and create a fast, friendly, and fun work environment.
• Committed to Quality – We are committed to the highest level of quality and shared responsibility in everything we do.
• Accountability – We accept our individual and team commitments, and we do our best to meet them.
• Passionate – We show pride, enthusiasm, and determination in everything we do.
• Community Centric – We are committed to giving back to the communities we serve.

The Customer Service…