Customer Service Associate
Listed on 2026-07-17
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Retail
Office Administrator/ Coordinator, Customer Service Rep, Business Administration
Our client is proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our personnel, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you are invited to apply for this role.
SummaryOur client is seeking a detail-oriented and customer-focused Entry-Level Customer Service Associate to support payroll operations. This role serves as a key point of contact for employees, providing timely assistance with timesheets, payroll inquiries, and onboarding-related support. The ideal candidate is organized, responsive, and committed to delivering high-quality service in a fast-paced environment.
Key Responsibilities- Monitor and manage payroll-related inboxes, responding promptly and professionally to employee inquiries
- Provide customer service support to employees regarding payroll processes, policies, and timekeeping systems
- Assist new hires with timesheet completion, system navigation, and understanding payroll procedures
- Review daily timekeeping reports to identify missing or incomplete timesheets
- Proactively follow up with employees and supervisors to ensure timely and accurate timesheet submission
- Maintain accurate records of communications and issue resolution within internal systems
- Support payroll team with administrative tasks and process improvements as needed
- Ensure compliance with company policies and payroll deadlines
- Strong communication skills with a customer-focused approach
- High attention to detail and ability to manage multiple priorities
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Ability to work independently and collaboratively in a team environment
- Experience with timekeeping or payroll systems
- Basic understanding of payroll processes and policies
- Strong problem-solving and follow-up skills
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here
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