Transit Shift Supervisor

Job Summary

Under regular direction and in compliance with standard operating procedures and policies, supervises fixed route, paratransit, and trolley operations at the Greenlink Terminal. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Ensures transportation services operate efficiently and safely. Analyzes current route performance and makes changes as necessary to ensure all transportation services operate on‑time according to publicized service schedules.

Authorizes detours during extreme weather conditions, road construction, and special events. Assists management in the investigation of complaints. Through subordinate Transit Dispatchers, creates weekly work schedules for operators, ensuring that all shifts are covered while minimizing overtime. Maintains accurate records of employee work hours. Uses records to verify payroll for subordinate operators. Assists operators, dispatchers, and management as needed. Performs duties of Greenlink Transit Dispatcher as needed.

Operates buses, trolleys, and paratransit vehicles as needed to fill empty shifts or relieve operators for required break periods. Supervises assigned personnel. Responds to accidents, collects necessary information, and documents scenes appropriately. Serves as a subject matter expert on the Accident Review Committee and Greenlink Safety Committee as required. Escorts operators to Department of Transportation (Use the "Apply for this Job" box below). testing, as needed.

Conducts yearly performance evaluations on all direct reports. Aids in interviewing and selecting new operators and dispatchers. Monitors and reports violation of safety and operational policy or procedures to the appropriate manager. Facilitates training for new operators, dispatchers, and supervisors as needed regarding Greenlink standard operating procedures, policies, and service area.

• Supervise Operations (40%)
  • Supervise daily operations from the Greenlink Terminal and along fixed routes.
  • Open Greenlink Operations & Maintenance Facility each morning.
  • Prepare paperwork for operators, ensure all operators are clocked in on time, and supervise pre‑trip inspections of buses.
  • Monitor the safety and security of Greenlink Terminal and all buses.
  • Coordinate with law enforcement as necessary to maintain a safe environment.
  • Monitor routes daily, authorizing rerouting as necessary due to current conditions.
  • Participate in development or modification of routes and service schedules as needed.
  • Analyze traffic and passenger data to identify schedule problems and report to the General Manager for Transit Operations.
  • Assist operators during breakdowns and emergencies.
  • Monitor weather conditions and make recommendations about continuation of service.
  • Observe condition of bus stops and shelters; report any needed cleaning or repair.
  • Interact with the public to answer questions, resolve service complaints, and manage conflict.
  • Assist in investigation of citizen complaints and accidents/incidents.
  • Retrieve video from buses, clip, store, and document with complaint/incident information; determine validity of complaints.
  • Close Greenlink Terminal at the end of service day.
  • Order cash from daily ticket sales & ensure all scheduling, documentation, data entry, and fleet monitoring are completed accurately.
  • Coordinate quarterly and annual scheduling needs with Transit Dispatchers, minimize overtime, and develop new policies.
  • Fill in for Bus/Trolley Operator and Transit Dispatcher as needed.
  • Supervise area of focus: shifts (AM, Mid‑Day, Evening), trolley operations, dispatch operations.
• Supervise Assigned Staff (40%)
  • Set performance expectations and priorities for staff.
  • Ensure staff compliance with all applicable rules, policies, and procedures.
  • Evaluate operator performance through road observations or ride‑alongs.
  • Provide ongoing feedback, coaching, discipline, and retraining as needed.
  • Review video and real‑time alerts; coach subordinates.
  • Manage attendance, time‑off requests, vacation, and payroll approval.
  • Aide in interviewing and selecting new operators and dispatchers.
• Ensure Compliance with Safety Policies and Procedures (10%)
  • Support…