Customer Support Representative

Customer Support Representative

Pay: $18-19.00/HR

Hours:

Monday–Friday, 8:30 AM–5:30 PM Temp to Hire

Location:

Sun City, AZ

Position Overview

We are looking for a Customer Support Representative to join our team! This position is a great opportunity for someone who enjoys helping customers, solving problems, and working with data.

What You'll Do

• Answer incoming customer calls and provide fast, friendly, and professional assistance.
• Assist customers with questions, concerns, and escalations.
• Work toward resolving customer issues on the first call whenever possible.
• Complete Excel, data entry, and other data-related tasks.
• Use available tools and resources to research and resolve customer issues accurately.
• Maintain accurate customer and data records.
• Develop knowledge of products, processes, and services.
• Communicate professionally with customers and team members.
• Meet performance expectations for quality, efficiency, attendance, schedule adherence, and customer satisfaction.
• Perform other duties as assigned.

Requirements

• Drug and background screening
• High School Diploma or GED equivalent.
• At least 1 year of customer service experience; call center experience is a plus.
• Strong computer skills and ability to navigate multiple applications.
• Experience with Microsoft Office and Excel preferred.
• Strong attention to detail and accuracy with data entry.
• Minimum typing speed of 30 words per minute.
• Excellent communication and interpersonal skills.
• Ability to work with a variety of customers and personalities.
• Strong problem-solving skills and ability to handle customer escalations professionally.
• Bilingual Spanish is a plus.

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.