Customer Support

Customer Support Specialist

The Customer Support Specialist provides responsive, detail-oriented support to customers and field crews by preparing service and production part orders, handling incoming calls, and accurately entering sales and order information into various systems. This role serves as a key liaison between customers, engineering, sales, and other internal departments to ensure issues are clearly defined, promptly addressed, and effectively resolved in a fast-paced environment.

• Prepare service and production part orders based on customer requests, ensuring accuracy and completeness of all information.
• Receive customer calls, document issues in the database, and initiate appropriate corrective action plans to resolve problems.
• Input sales and order information into various systems with a high level of accuracy and attention to detail.
• Handle incoming calls from upset or demanding customers or field crews with professionalism, patience, and a strong customer-focused attitude.
• Work directly with Engineering to identify errors, interpret technical information, and resolve field issues related to parts and building components.
• Receive calls from building installers regarding job site part components or building drawings and provide clear, accurate information or escalation as needed.
• Collaborate with Regional Sales Managers and customers to define customer service issues clearly and drive them to resolution.
• Respond to customer information requests by coordinating with other departments to obtain accurate, timely responses.
• Answer incoming phone calls and route callers to the appropriate person or department when necessary.
• Perform data entry tasks, including order entry and support-related documentation, with minimal mistakes.
• Support technical inquiries related to construction parts, blueprints, and bills of materials (BOMs), escalating complex issues as appropriate.
• Complete other duties as assigned to support the customer support function and overall business operations.

• 1–3 years of experience in the construction industry.
• Proven ability to work effectively in a fast-paced, sometimes stressful environment.
• Strong customer-focused attitude with experience in customer support, customer service, or technical support.
• High attention to detail and the ability to accurately enter data with minimal errors.
• Experience with order entry and data entry in business or customer support systems.
• Ability to communicate clearly and professionally with customers, field crews, installers, and internal teams.
• Ability to handle challenging, upset, or demanding customers while maintaining composure and professionalism.

• Ability to read and interpret blueprints, bills of materials (BOMs), and related construction documents is highly preferred.
• Experience identifying parts from BOMs and design documents is highly preferred.
• Background or familiarity with construction environments, building components, or job site documentation.
• Demonstrated ability to collaborate effectively with engineering, sales, and other departments to resolve issues.
• Comfort working with multiple systems and databases to enter, track, and update customer and order information.

This is a 3-month contract role with potential for extension or conversion, offering exposure to a busy, fast-paced customer support environment closely connected to the construction industry. You will spend most of your time on the phone and working in computer systems, supporting field crews, building installers, and internal teams. The work involves frequent interaction with technical documents such as blueprints and bills of materials, and requires consistent attention to detail and accuracy.

The environment emphasizes collaboration with engineering and regional sales teams, a strong customer-first mindset, and professional communication across departments.

This is a Contract position based out of Sun Prairie, WI.

The pay range for this position is $22.00 - $24.00/hr individual compensation offered for this position within this range will depend on many…