Reservation Agent

A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin.

Boasting 53 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, The Spa Suite, Wellbeing by Auberge, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture‑perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space.

Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style.

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Embark on a journey of refined hospitality as a Reservations Agent at Commodore Perry Estate and Bowie House, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele.

As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodations, layout, décor, attributes and locations
  • All studio rates, special packages and promotions
  • All spa treatments and offerings, their benefits and costs
  • Daily stats, including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow‑through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills,…