Research Development Manager

Position: Research & Development Manager
Gecko Hospitality -  - Responsibilities:
Process Engineering & KPI Deployment:
Lead and architect R&D-driven projects that accelerate speed of service, boost accuracy, and elevate guest satisfaction all anchored in measurable KPIs. Implement innovative process improvements and conduct post-initiative analysis to validate results against established performance metrics.;
Cross-Functional R&D

Collaboration:

Direct cross-departmental innovation by integrating rigorous research methodology, KPI design, and analytical benchmarking with Operations, Marketing, Design, Supply Chain, Risk, and Analytics. Ensure every operational rollout is quantifiable measured and refined.;
Change Management with Quantitative Impact:
Oversee system updates and project launches across franchisees and teams, using data-driven KPIs to monitor adoption rates and operational outcomes. Facilitate continuous feedback loops for rapid R&D iteration and measurable performance uplift.;
Training & Implementation Excellence:
Develop comprehensive training assets manuals, video modules, live webinars, and on-site programming rooted in best-in-class R&D learning models. Track training effectiveness and workplace adoption with robust learning KPIs.;
Leadership, Mentorship & Results Presentation:
Present project outcomes and KPI dashboards to executive leadership, making data-backed recommendations. Mentor innovation team members in advanced R&D principles and success metrics, cultivating an internal pipeline of analytical leaders.