Customer Service Representative

Insight Global is seeking a Customer Service Representative for. This individual will be the first point of contact for customers and play a key role in delivering a high-quality customer experience through scheduling support, customer communication, and administrative coordination.

• Answer incoming customer calls and emails
• Schedule estimates, inspections, and appointments
• Coordinate calendars and communicate appointment details
• Assist customers with billing and payment inquiries
• Provide administrative support to sales and office teams
• Deliver professional, white-glove customer service throughout the customer lifecycle

• 2/3+ years of customer service, scheduling, administrative support, or front-office experience
• Strong verbal and written communication skills
• Professional phone presence and ability to handle a high volume of customer interactions
• Experience working directly with customers, clients, patients, or homeowners
• Strong attention to detail, organization, and follow-through
• Proficiency with Microsoft Office
• Ability to multitask and manage competing priorities in a fast-paced environment