Dispatch Team Lead
Listed on 2026-09-02
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management
Scheduling & Dispatch Team Lead
Insight Global is seeking a Scheduling & Dispatch Team Lead for Newman Roofing. This individual will oversee the daily scheduling and customer service operation, ensuring estimates and inspections are scheduled efficiently, homeowners receive outstanding service, and the customer service team remains productive and accountable. This role will own the scheduling board, optimize routes and schedules, manage day-to-day dispatch operations, coach team members, and serve as a key point of contact for both customers and internal teams.
Responsibilities:
- Own and manage the daily scheduling and dispatch board
- Optimize appointment routes and technician schedules for efficiency
- Manage cancellations, reschedules, and schedule disruptions
- Monitor team follow-up times, call quality, and customer communication
- Coach and mentor customer service representatives
- Support lead qualification efforts and ensure proper handoff to sales
- Communicate proactively with homeowners regarding scheduling updates
- Balance team workloads and ensure operational efficiency
- Maintain a professional, customer-focused team environment
Location:
Sunbury, OH (100% Onsite)
Schedule:
Monday-Friday | 7:30 AM-5:00 PM Compensation: $70,000-$80,000 Exact compensation may vary based on several factors, including skills, experience, and education.
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