Account Retention Specialists - Collections & Customer Solutions

Description:

4x Best Places to Work in PA )

¡Ahora contratando! Se habla español
Looking for more than just a job?
At Majik, you'll build real relationships, earn bonuses, and grow your career.
No rent-to-own experience? No problem — we train you.

"I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae

Who We Are
We Serve Others
We Do What It Takes
We Own It

We're passionate about helping employees grow and delivering great customer experiences!
Pay + Perks

Starting at $16+/hour & Monthly Bonus Potential
3 Weeks PTO + Paid Holidays
401(k) with Company Match (up to 6%)
Low-cost Medical, Dental, Vision
Employee Discounts + Loyalty Rewards
Career Advancement Opportunities (we promote from within)
Weekly Pay
Reimbursement Toward Home & Vehicle Purchase (after 1 year)
Bilingual candidates may earn additional pay
...and so much more!

What You'll Do

Own customer accounts and work proactively to keep them current
Analyze account activity and determine appropriate solutions
Communicate with customers, references, and landlords
Collect and process payments accurately (in-store and field)
Maintain accurate documentation and account records
Manage field visits professionally and efficiently
Resolve customer concerns while protecting company standards
Meet and exceed performance goals related to collections and retention

Requirements:
What We're Looking For

High school diploma or GED
1+ year of experience in collections, retail, or customer-focused roles preferred
Strong communication and conflict resolution skills
Highly organized with attention to detail
Self-motivated, accountable, and results-driven
Comfortable using systems to manage accounts
Valid driver's license with insurable driving record
Willingness to travel locally for customer visits
Ability to lift up to 25 lbs (with assistance for heavier items)

Schedule
Full-time (40 hours/week), 5-day workweek
Monday-Friday: 10am-7pm, Saturday: 10am-6pm (required), Sunday:
Closed
Schedules may vary based on business needs

Additional Information
Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.

Compensation details: 16-20 Hourly Wage

PI05ab843305ad-