Board Room Manager, Stadium Of Light

Delaware North UK is hiring a casual Board Room Manager at Stadium of Light in Sunderland, Tyne and Wear. As a Board Room Manager, you will lead teams of waiters, bartenders, and supervisors to deliver first‑class experiences to premium guests. Your personable greetings and professional attitude will ensure exceptional guest service.

• Competitive weekly pay
• Opportunity to qualify for attendance bonus
• Casual shifts, including evenings and weekends, flexibly working part‑time for the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle
• Free meal on event days
• Experience working at major sporting events and concerts, including Sunderland A.F.C. Premier League football, UEFA Europa League, and upcoming global stars, as well as a range of exciting meetings and events through 2026 and 2027

• Lead and oversee delivery of food and beverage service in a premium environment to ensure seamless experiences, managing team members and collaborating with culinary teams for timely service
• Prepare and organise the space prior to meetings and events, ensuring everything is complete for service
• Train, develop, and motivate team members, maintaining open communication for feedback
• Maintain positive guest relations and high service standards, liaising confidently and appropriately with guests, addressing any concerns and complaints in a timely and professional manner
• Ensure operation complies with current practice, management, and measurement of all responsibilities including health & safety, food hygiene, fire regulations, licensing laws, and trading standards

• No degree required
• Experience managing and leading hospitality teams across multiple offer types in premium restaurant or private club member environments
• Knowledge of the food and beverage industry, preferably within a hospitality and catering environment
• Additional experience or qualifications in wine is beneficial
• Skills in leadership, teamwork, communication, attention to detail, organisation, planning, customer service, and strategic thinking

• Work all match days with opportunity for set up shifts

• Days:
  Evenings (Mon‑Fri)
• Weekends
• Events (match days, concerts, meetings)

Delaware North is a family‑owned company with a legacy spanning over 100 years, operating at globally recognized venues including sports arenas, national parks, casinos, and more. The company focuses on providing premium hospitality experiences and offers diverse career paths across restaurants, hotels, sports, gaming, operations, and retail. We pride ourselves on growth, development, and a supportive environment for team members.