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Healthcare Customer Advocate - Bilingual (English​/Spanish

Job in Sunland Park, Dona Ana County, New Mexico, 88063, USA
Listing for: CVS Health
Full Time position
Listed on 2026-08-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 23000 - 43000 USD Yearly USD 23000.00 43000.00 YEAR
Job Description & How to Apply Below
Position: Healthcare Customer Advocate - Bilingual (English/Spanish)

CVS Health is hiring a Customer Service Representative to serve as the face of Aetna/Mercy Care, handling inquiries via telephone, internet, or written correspondence with a focus on complex issues  will resolve inquiries, document contacts, and coordinate service recovery to maintain high member satisfaction.

Responsibilities include assisting with prescription insurance questions, communicating across departments, and training staff on premium service processes.

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