Customer Service Coordinator

JOB DESCRIPTION

Position:
Customer Service Coordinator
Directly

Reports To:

Office Manager
Status:
Hourly

Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel, completes a variety of administrative duties, attends to visitors and clients in an efficient, friendly, and professional manner.

• Answers telephone, screen calls, takes and relays messages
• Provides information to callers, greets persons entering main office and directs visitors to correct destination
• Ensures knowledge of personnel whereabouts
• Responds to general questions and requests from guests and visitors or directs inquiries to the appropriate department.
• Maintains and updates the property Calendar of Events, including casino promotions, entertainment, special events, and other scheduled property activities.
• Coordinates with Marketing Manager and Food & Beverage Director to ensure event and promotional information is accurate, current, and communicated appropriately.
• Assist guests with entertainment and event ticket sales, including providing information regarding event dates, times, and ticketing information.
• Process cash and credit/debit card transactions. Issues tickets and receipts to guests.
• Maintains accountability of assigned cash drawer and ticket inventory. Balances and reconcile cash, credit/debit cards transactions, and ticket sales at the end of the shift.
• Organizes Conference Room bookings
• Assists other departments as needed
• Other duties as assigned

• Computer literate in Microsoft Office
• Knowledge of clerical and administrative procedures
• Knowledge of customer service practices and principles
• Good communications skills and professional personal presentation
• Great attention to detail and stress tolerance
• Honest, respectful, and trustworthy
• Bi-lingual, English/Spanish
• General math skills
• Ability to multi-task
• Must be able to work weekends (first shift) Schedule will vary depending on our racing season and/or when necessary.

• Strong Customer service
• Experience in administrative or clerical activities
• Previous experience with switch board operations
• Cash handling, point-of-sale, or ticketing experience preferred.