Deli Department Team Leader

Description

The Deli Department Team Leader (DTL) is responsible for overseeing and directing all aspects of the Deli department operations. The Deli DTL is responsible for ensuring an excellent experience for customers in the Deli Area. This customer experiences revolves around providing high quality products and service selections, in-depth knowledge of products and consistently providing excellent customer service. The Deli DTL is accountable for effectively developing, mentoring, and supporting their team, implementing efficient and productive systems, demonstrating stellar leadership, and being accountable for the financial performance of the department (in areas such as margin, sales goals, labor budget) all in a manner that demonstrates the values of La Montañita Food Cooperative.

This position oversees that the department adheres to labor and food safety guidelines, and ensures compliance with policy and procedures by establishing clear expectations and guidelines.

• Ensures the department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that team members consistently work towards their ideal and peak performance.
• Creates, develops, communicates, implements, audits, and evaluates operating standards and procedures and makes adjustments as needed.
• Supervises work performance and conduct of team members and supports the performance management practices as needed and in accordance with policies, procedures, labor and legal guidelines.
• Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.
• Delegates and assigns tasks for department team members as needed and ensures tasks are completed.
• Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.
• Conducts regular performance evaluations, timely feedback sessions, meetings/huddles and provides coaching to promote the growth and development of team members.
• Responsible for recruitment, retention and engagement of team members for the department.
• Ensures new hires are trained appropriately and effectively.
• Supports the security and safety protocols and establishes strong departmental control measures.
• Supports marketing and outreach initiatives and contributes to marketing, outreach, and events as requested
• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Monitors and ensures labor and margin ranges, direct and indirect expenses comply with approved budget.
• Monitor and oversee the accurate costing and pricing of all produce products.
• Consistently replenish products to ensure freshness and visibility.
• Maintains a working knowledge of all products as well as items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Helps customers make product selections by answering questions and providing information about all department items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains presentation and quality standards in the department.
• Maintains and updates as needed Serv Safe® certification for department team members and self.

Requirements

• High School diploma…