Branch Manager

About The Role

We are seeking a dynamic individual to lead and manage our Sunnyside Branch. Our ideal candidate will be a strong leader who is passionate about providing exceptional customer service as well as dedicated to creating a positive work environment for our employees and promoting their professional growth. This position will coach needs based selling, provide branch operational support, will work closely with senior management to develop and execute branch growth strategies, and is expected to demonstrate leadership and engagement in the community.

If you are looking for a leadership opportunity with a growing financial institution, this may be the perfect opportunity for you!

Accountable for contributing to branch profits through the development and administration of deposit and loan growth and operating income. Professionally sells a complete range of services. Actively involved in community affairs to increase Bank visibility and image. Achieves branch deposit and profitability goals. Develops competent, responsible, and sales-oriented staff, committed to providing high quality and professional customer service.

Many of the duties listed below can be delegated to other employees, as deemed appropriate. However, the Branch Manager remains ultimately responsible.

Pay range: $27.34 - $41.01 per hour.

• Performs customer service functions including new accounts opening, department referrals, customer inquiries and problem resolution.
• Ensures that all customers receive the highest quality service, which promotes the retention of deposits and generation of operating income.
• Introduces and cross-sells new and existing Bank products, including obtaining deposits and selling non-deposit services.
• Maintains customer relationships.
• Facilitates effective selling of Bank’s products and services.
• Assists in establishing sales and service goals and initiates necessary actions to meet and exceed those goals.
• Maintains current knowledge of Wheatland Bank’s and competitors’ products and services, rates, and terms.
• Attends monthly operations meetings, and other meetings as necessary and required, distributing relevant information to staff.
• Maintains current knowledge of regulations.
• Ensures compliance with regulatory requirements by complying with Bank policies and procedures and operating within all current federal and state regulations.
• Ensures compliance with audit requirements by communicating audit standards to staff through continuous in-house audits and by exercising procedural controls and security measures.
• Ensures that monthly branch certifications (audits) are conducted, reviewed, and submitted to Administration.
• Maintains appropriate internal controls. Examples include but are not limited to:
• Dual control
• Segregation of duties
• Branch security

• Supervises all Universal Bankers and CSR’s assigned to the branch.
• Carries out supervisory responsibilities in accordance with the Bank’s policies and procedures.
• Participates in hiring and termination of employees.
• Responsible for employee performance appraisals, rewarding and acknowledging, coaching, delegating, goal setting, and motivating employees.
• Ensures adequate training is provided to staff.
• Continuously evaluates training needs.
• Ensures that branch personnel learn all appropriate software and hardware in order to maximize technical efficiencies.
• Plays integral role in new Universal Banker and CSR training.
• Maintains good staff morale.
• Conducts weekly staff meetings to ensure all branch personnel is current with operations, branch and bank issues.
• Maintains schedule of branch events.
• Monitors staff performance.
• Ensures adequate branch staffing.
• Approves staff vacations.
• Monitors/controls overtime.
• Performs other tasks and duties as requested by management.

• Ensures an effective working relationship with other Bank personnel, as required to perform customer support and sales function.
• Assists with managing short- and long-range planning efforts for the branch, including profit plan and capital budget.
• Prepares and provides input to the preparation of reports, planning strategies,…