Front Desk Receptionist

Job Title:

Receptionist

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross‑trained team player, the receptionist may be called upon to assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top‑tier customer experience.

• Answer all calls and correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
• Perform light facilities/hospitality work as needed, such as assisting customers with troubleshooting tickets, ordering supplies, stocking kitchen/service areas, and helping set up or break down conference rooms for meetings/events.
• Assist with mail services as needed, including sorting/distributing mail and tracking packages.

• Provides 5‑star customer service to all employees and visitors (in all forms of communication).
• Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s NDA.
• Logs visitors into the registration system.
• Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
• Issues facility access cards to employees.
• Answers and properly routes global calls, some confidential in nature, using company‑wide switchboard and provides appropriate information to the caller in a professional manner.
• Prioritizes calls and escalates customer service issues to the proper chain of command.
• Takes initiative to keep the phone and speed‑dial lists current.
• Provides training to a back‑up and guidance on policies and procedures.
• Notifies employees upon receipt of inbound deliveries or directs the delivery to the Mail Room as appropriate.
• Provides light administrative support such as scheduling meeting rooms, ordering catering, and assisting other teams with various tasks (e.g., envelope labels, compiling manuals).
• Follows up on loaned access cards and contacts Security if the card is not returned by the end of the day.
• Builds professional relationships with customers and other teams.
• Maintains the reception area neat and orderly, including visitor reading materials.
• Services and replenishes the barista, pantry, conference, kitchen, or meeting areas.
• Performs meeting room and conference room set‑ups.
• Monitors and replenishes office supplies.
• Assists with copy/print orders and monitors copy/print equipment for functionality.
• Maintains professionalism and composure when interacting with callers and visitors.
• Determines additional support needed when handling sensitive inquiries in person or on the phone and provides back‑of‑office coverage.
• Proactively seeks additional work during downtime.

• Driven by client satisfaction
• Strong integrity and solid business ethics
• Excellent communication skills
• Expert in customer service skills, professional attitude, and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Strong attention to detail
• Effective time management and multitasking aptitude
• Results‑oriented
• Works well with people both internally (SPS) and externally (assigned client)
• Fast learner
• Good at following instructions and handling change in customer service environments

• High School Diploma (or equivalent) required.
• 1‑3 years of prior work experience, with strong preference for administrative/reception/concierge experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time‑management skills.
• Analytical and problem‑solving abilities.
• Superb written and verbal English communication skills.
• Strong task‑driven personality driven by…