Documentation & Enablement Specialist

Linked In is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in San Francisco or Sunnyvale.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

The Strategic Finance Center of Excellence (COE) is focused on centralizing, standardizing, and modernizing key financial operations to unlock scale, accuracy, and strategic capacity across Linked In. As part of this mission, we are building a strong knowledge management foundation to ensure process clarity, consistency, and adoption across Finance. This role will play a critical part in creating and maintaining documentation that supports process alignment, onboarding, and cross‑functional collaboration.

We’re looking for a detail‑oriented Documentation & Enablement Specialist to help build and maintain this foundation. This role focuses on creating clear, accurate, and accessible documentation that makes complex processes understandable and promotes consistent application of established practices across Finance.

You will work closely with subject matter experts and process owners to capture critical knowledge through interviews, shadowing, and discovery sessions. Your work will ensure that documentation is not only comprehensive but also structured for easy adoption. You’ll maintain version control, ensure governance, and support training and enablement efforts to drive adoption. This is a hands‑on role ideal for someone passionate about organizing complex information, ensuring process clarity and supporting change at scale.

Responsibilities:

• Develop and maintain documentation such as Standard Operating Procedures (SOPs), Desktop Procedures (DTPs), job aids, and other knowledge assets (e.g., onboarding guides, process maps).
• Conduct stakeholder interviews, shadowing, and discovery sessions to capture accurate process details.
• Maintain centralized documentation repositories with clear version control and governance standards.
• Support knowledge management initiatives, including audits and updates to keep content current and aligned.
• Create training and enablement materials to support adoption at scale.
• Support the culture and values of the organization, including diversity, inclusion, and belonging, by collaborating with and helping others;
  Participate in organization‑wide events/initiatives

Basic Qualifications:

• Bachelor’s Degree in Business, Finance, or related field OR equivalent practical experience
• 2+ years of experience in process documentation, knowledge management, or content development

Preferred Qualifications

• 3+ years of experience in identifying process gaps or inefficiencies and providing recommendations for improvement opportunities
• Prior exposure to Finance processes (FP&A, Finance Ops)
• Experience with change management and creating enablement content.
• Ability to design and develop digital content (e.g., interactive guides, visual aids) to enhance user engagement

Suggested Skills

• Process Documentation & SOP Development
• Process Mapping (e.g., Lucidchart, Miro)
• Knowledge Management Systems
• Version Control & Documentation Governance

Linked In is committed to fair and equitable compensation practices. The pay range for this role is $80,000 to $128,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This…