Senior Customer Lifecycle Operations

Overview

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology e, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role: We're looking for a dynamic and data-driven individual to join our Customer Success team. Reporting to the Director of Customer Success, you will own the Customer Lifecycle strategy, planning, and directly impact our customer’s success. You'll work closely with our Customer Success Managers, empowering them to focus on what they do best: building strong customer relationships.

• Own the operational backbone of our customer journey, from assisting with onboarding and off-boarding processes to ensuring top-notch data hygiene across our systems.
• Design the  Success Plans  and playbooks that our CSMs use to drive renewals and expansions.
• Be a master of data, utilizing your analytical skills with tools like Gainsight, Zendesk Explore, Sigma, and similar platforms to build and manage dashboards, drive insights, and create impactful reports.
• Support our Customer Success Managers by preparing Quarterly Business Review (Q ) decks and documentation, and managing SLA credit tracking.
• Play a key role in gathering customer feedback by administering and distributing NPS and CSAT surveys.

• Extensive experience utilizing Gainsight, with a proven ability to build and manage insightful dashboards.
• Ability to build strategic playbooks and track downstream impact across multiple teams
• Strong proficiency in data analysis and reporting, with hands-on experience in platforms such as Zendesk Explore and Sigma.
• A data-analytical mindset capable of translating complex data into actionable insights.
• Exceptional organizational skills and an eye for detail, ensuring accuracy in all operational tasks.

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• Met Life Legal
• Company paid commuter benefit; $300/month

Compensation will be paid in the range of up to $136,000 - $165,000 + bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.