Account Manager

• Manage multiple customers or a single medium customer across multiple portfolios or a specific portfolio while carrying independent sales targets
• Identify and develop new business opportunities in collaboration with pre-sales experts
• Engage continuously with key customer stakeholders to understand their objectives, challenges, and remit
• Coordinate sales, pre-sales, and other functions to meet business objectives
• Participate in pricing strategies and contract negotiations
• Contribute to the LoA process from business and commercial perspectives
• Interpret internal and external business challenges and recommend best practices to improve products, processes, and services
• Contribute to strategic decisions within the defined account, portfolio, or geography scope
• Solve complex problems using sophisticated analytical thought and complex judgment
• Act as a professional leader and best-practice resource for staff, workteams, and taskforces
• Lead cross-functional deal teams with manageable risks and resource requirements

• Typically requires 5-8 years of extensive relevant experience
• Graduate or postgraduate equivalent degree
• Deep knowledge of professional discipline theory and organisational practice or expertise
• Recognised expert in the field with depth and breadth
• Ability to operate autonomously as a subject matter expert
• Ability to analyze, develop, and implement concepts and solutions
• Ability to analyze situations or data using relevant factors
• Adaptability to manage complex, changing business environments
• Cross-cultural knowledge and global mindset
• Ability to communicate with executive leadership
• Ability to negotiate operational issues
• Ability to solve complex problems using sophisticated analytical thought and complex judgment
• Ability to lead cross-functional deal teams

Demonstrates expertise in managing customer relationships and driving business growth through strategic decision-making and complex problem-solving. Proficient in leading cross-functional teams and negotiating contracts while adapting to dynamic business environments.

• Customer Relationship Management
• Contract Negotiation
• Cross-Functional Team Leadership
• Analytical Problem Solving
• Business Development

• Sales Target Management
• Business Opportunity Development
• Pricing Strategy
• Data Analysis
• Strategic Decision-Making

• Communication with Executive Leadership
• Adaptability
• Cross-Cultural Knowledge
• Leadership

• Graduate Degree
• Postgraduate Degree

• Professional Discipline Theory
• Organisational Practice
• Best Practices
• LoA Process
• Complex Judgment