Office Services Specialist

Job Title: Field Support Specialist/Office Support Specialist

Reports To: Client Services Leadership

The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.

• Provide a 5-star concierge experience for guests and clients.
• Manage lobby flow, security protocols, and global call routing with grace and composure.

• Own the lifecycle of inbound/outbound shipments.
• Master manual and electronic chain-of-custody procedures for high-priority packages.

• Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning.
• Ensure all equipment is "battle-ready" with proactive maintenance and toner management.

• Keep conference rooms, pantries, and common areas "VIP-ready" at all times.
• Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.

• The Ultimate Generalist: You have 2+ years of experience in office services, hospitality, or logistics.
• Tech-Savvy: You’re comfortable with MS Office and learning new proprietary digital systems.
• Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites.
• Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving.
• The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure.

• Education: High School Diploma or equivalent.
• Travel: Mandatory access to reliable transportation (regional travel is a core part of the role).
• Flexibility: Ability to handle same-day assignments and varying schedules.

• Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival at your "home" location, as required by business need.
• Travel distance will be predominantly within the FSS's assigned region

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

As a Field Support Specialist (FSS), you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-end corporate lobby; the next, you’re managing complex logistics or high-stakes digital print projects.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$21 - $24 USD

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify…