Worldwide Retail Fulfillment Operations Program Manager

Sunnyvale, California, United States Operations and Supply Chain

Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! This is where individual imaginations gather, committing to the values that lead great work. Here, you’ll do more than join something – you’ll add something!

Apple products are made with revolutionary precision to perform exactly as promised. And because customers all over the world eagerly await that experience, we built a supply chain that’s equally revolutionary. Join our team and deliver on the highest expectations. Retail Fulfillment Operations (RFO) help provide a detailed, high-quality retail experience for our customers. You’ll help improve customer engagement and product sales by ensuring the right inventory is in the right place at the right time, and by providing fast and convenient fulfillment solutions to Apple customers.

We also collaborate cross-functionally to define fulfillment roadmaps and optimize management systems, tools, and process flows to support Apple supply chains. As a WW RFO Program Manager, you will lead strategy, insights and performance across our most important fulfillment programs.

• Lead program strategy from concept to launch and run the business after the successful delivery of key initiatives
• Drive initiatives through all phases of program management from ideation to implementation
• Assess current business processes for improvement opportunities. Transform broad concepts and business strategies into structured projects
• Provide detailed commercial and technical analysis of new ideas and initiatives, and be able to communicate complex challenges in simplified ways
• Define the scope, requirements and feature prioritization of programs to support the RFO roadmap strategy and goals. Drive project execution and rollout
• Drive continuous improvement and innovation to grow the program, and improve customer experience, conversion, and efficiency
• Support day-to-day management of programs including performance optimization, growth and scalability, issues and escalations, and vendor management
• Manage cross-functional business partners and develop working relationships with worldwide and regional counterparts
• Lead communications at an executive level while being in the details of all aspects of the programs.
• Support new product introductions, seasonal campaigns and promotions.

• BS/BA degree required + Minimum 7 years’ experience of program and/or project management in retail operations, inventory management, or supply chain.
• Have a deep understanding of supply chain, logistics, and eCommerce operations.
• Analytical mindset and ability to use data effectively to size, prioritize, and stitch business elements to influence through effective storytelling.

• MBA or advanced degree a plus.
• Ability to learn quickly, adapt and can problem-solve on the fly.
• Be comfortable working with a high level of ambiguity and delivering results in an unstructured environment.
• Can prioritize strategic objectives which optimize for speed, cost, and environmental impact while also achieving high-value tactical outcomes.
• Must have phenomenal presentation skills with a keen eye for detail, and expertise in synthesizing complex information for a wide range of audiences.
• An excellent teammate who can influence through collaboration and leadership, and are able to work effectively with other teams, bringing them along for the journey is essential.
• Obsess over the customer experience and are particularly curious about how to deliver new experiences across digital and brick-and-mortar channels.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,100 and $224,800, and your base pay will depend on your skills, qualifications, experience, and location.

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