Senior Business Operations Analyst, Enterprise Technology Services

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The Enterprise Technology Services (ETS) Business Operations team is looking for a Business Analyst to serve as a trusted partner to the organization — driving financial planning and budget oversight, strengthening compliance, building cross-functional partnerships, and bringing an AI first mindset to how we operate.

Working as part of the Business Operations team, the Business Analyst will help translate strategic priorities into disciplined financial and operational plans, support budgeting and forecasting practices, and continuously look for opportunities to simplify and strengthen how ETS operates. This role is for someone who enjoys working with both data and people — turning operational and financial detail into clear, useful insight, and building strong cross-functional partnerships.

The ideal candidate is a driver, doer, and collaborator — someone who is strategic, proactive, and highly organized, with persuasive communication skills, intellectual curiosity, and the ability to manage multiple initiatives simultaneously.

• 5+ years of experience in program management, finance operations, strategic planning, or business operations
• Strong financial acumen, including budget management, cost modeling, and procurement processes
• Exceptional problem-solving and analytical skills with experience managing large data sets
• Demonstrated ability to communicate effectively with executive leadership, crafting materials that clarify priorities, surface risks, and enable timely decision-making
• Proven track record of building cross-functional relationships and driving alignment across competing priorities
• Comfortable operating in ambiguity and navigating complex, fast-moving environments
• Hands‑on familiarity with enterprise data platforms such as Snowflake and data visualization tools such as Tableau

• Relentless focus on detail, accuracy, and quality
• Demonstrated experience using AI tools (such as workflow automation, AI assistants, or analytics platforms) to streamline operations and enhance productivity
• Strong business acumen, with the ability to synthesize complex data into insights and influence leaders
• Self-starter with a proactive approach to identifying opportunities and driving solutions
• Deep curiosity — unwilling to settle for easy or convenient answers, and driven to get to root cause